Industries
Your industry ships as a file
Everything specific to a business — what it can do, the rules it is held to, the words it uses — lives in a Business Pack. You start from one, edit it in the console, and publish behind a validation gate. Your changes survive an upgrade to the pack, because you are overlaying it rather than forking it.
Each pack below is in the repository today. So is what it cannot do yet, which is on this page for the same reason it is in our docs: you would find out in week two.
Direct-to-consumer retail
pack.retail.dtc.v1Orders, delivery and returns
Where is my order, when will it arrive, how do I send it back — answered from your commerce backend, never from memory.
7 skills · 2 agent roles · en-IN and hi-IN · web and WhatsApp
Rules the platform enforces
- Never promises a delivery date a carrier did not give it
- Refunds above your cap go to a specialist, not to the customer
- Fire, damage or injury goes straight to a person
Enforced by the platform, not requested in a prompt — a denied tool call is denied whatever the model decides to try.
What it does not do yet
Commerce tools are declared and denied until you connect a backend over MCP — the agent says it cannot look yet rather than guessing.
Fibre and broadband
pack.telecom.fiber.v1Connectivity, billing and engineer visits
Line diagnostics in sequence, bill breakdowns read from the billing system, AutoPay mandates, room-by-room Wi-Fi, and an engineer slot the customer picks.
35 tools across four back-end systems · web, WhatsApp and voice
Rules the platform enforces
- Never quotes a bill amount from memory
- A router reboot needs the customer to say yes first
- During a known outage it stops asking people to reboot things
Enforced by the platform, not requested in a prompt — a denied tool call is denied whatever the model decides to try.
What it does not do yet
Its 38 written policy rules are judged by a model against the conversation; the machine-checkable half is covered by tests, that half is not yet.
Retail banking
pack.banking.retail.v1Disputes, cards and standing instructions
Transaction disputes, blocking a card, cancelling a standing instruction — each with the confirmation step a regulator expects.
Two agent roles, with disputes held by a specialist
Rules the platform enforces
- Never gives investment or financial advice
- Card blocks, disputes and SI cancellations all need an explicit yes
- Never reads a full card number, CVV or PIN back to anyone
- Suspected fraud interrupts whatever else was happening
Enforced by the platform, not requested in a prompt — a denied tool call is denied whatever the model decides to try.
What it does not do yet
No certification of any kind. The controls are engineered and audited by tests; they are not accredited.
Clinics and diagnostics
pack.health.clinic.v1Appointments, reports and access needs
Booking and cancelling, whether a report is ready, and what a patient needs in order to attend.
Appointment and report tools · consent-aware
Rules the platform enforces
- Never interprets a result — it can say a report is ready, not what it means
- Never gives dosage advice
- Self-harm and safeguarding disclosures go to a person immediately
- A third party asking about someone else is refused
Enforced by the platform, not requested in a prompt — a denied tool call is denied whatever the model decides to try.
What it does not do yet
Not HIPAA-certified and not a medical device. It handles the administration around care and never the care.
Anything else
pack.blankThe starting point
A complete, working pack with no industry in it. Copy it, describe what your business does, and publish.
5 skills · web · the integration-test target for the whole OS
Rules the platform enforces
- Says it does not know rather than inventing
- Redacts card numbers and one-time codes before they reach the log
- Hands over when somebody asks for a person
Enforced by the platform, not requested in a prompt — a denied tool call is denied whatever the model decides to try.
What it does not do yet
It knows nothing about your business until you tell it. That is the point of it.
None of these is your business
Start from the blank pack and describe what you need in English — the console writes the files, validates them, and shows you the diff before anything goes live. A pack is a few hundred readable files; there is nothing in one you cannot open and change.